Mission Statement

Our Values

Excellent Service



Service is the business of Xtreme Home Improvement & Restoration. Our products are restoration and remodeling, but our business is to serve. Our commitment to delivering excellent customer service is what drives every job.

Going beyond primary job completion, engaging with our customers, and tailoring our efforts to their needs is what sets us apart. We are committed to the four tenets of customer service excellence:

• Fast response
• Quality results
• Genuine concern
• Clear communication

Once Xtreme is on the job, customers can expect quality results and a superior customer experience. We set the benchmark in restoration and remodeling.

Fairness

Fairness at Xtreme Home Improvement & Restoration is our total commitment to ethical, honest, and forthright dealings with every one of our customers and co-workers. Adhering to our standards of action ensures each employee will develop trust and respect for each other. Integrity is fundamental to our success.

Respect means to hold an expectation of worth and excellence in a person, their ability, and their quality. Mutual respect is this definition shared in equal amounts with people. We foster an environment of mutual respect with our co-workers and our customers. Each employee deserves respect and is part of the team because they are a qualified service professional. Interactions and relationships between co-workers, whether supervisors or technicians, must always be respectful.

Positivity

A majority of our lives are spent at work, so it might as well be enjoyed! Moods and attitudes are contagious, and it’s important that our team members are a positive influence on their colleagues as well as customers.

Quality People

Quality employees are loyal and honest team players who are trained in a variety of areas. At XHI, we hire only the best. The quality of our employees sets us levels above our competition. It is through our people that we deliver the excellence that our customers deserve. We believe that with quality people and teamwork, we will achieve our goal of a successful and well-structured organization that will treat our customers fairly and with mutual respect.

Teamwork

Our success is based on teamwork. Each team member knows their role, and like a well-oiled machine, will perform smoothly and efficiently. Regardless of their­ position, each employee is a highly valued member of the team. When seconds matter, we pull together to achieve the goal of restoring the customer's property and belongings as close to, if not better than, its original state as quickly as possible.

Each team member has ownership in the success of our projects. We embrace the sense of camaraderie that comes from pulling together the residents of our community to provide a needed service. When we have improved a structure and prevented further problems for our customers, we are fulfilled.