In today’s business world, the key to building success is with happy customers – customer satisfaction along with customer engagement. While brand awareness is a longstanding business objective that implies one-way, business-to-consumer communication, customer engagement indicates the rising importance of more personal relationships through two-way communication. These relationships lead to happy customers, which is different than just having satisfied customers.
Xtreme Home Improvement goes above and beyond to build customer happiness through a positive customer experience. Customer happiness is the human experience, it is the emotional aspect of the business to customer relationship. Customer happiness is about making the customer feel valued, investing into a future of loyalty and ultimately turning that customer into an advocate for the business. For our company, a quality experience and happy customers are the measure of business success.
A Different Perspective
Xtreme Home Improvement built its business on a passion for the restoration and remodeling industry, our desire to make a difference in people’s lives, and to help insurance professionals deliver world-class customer service. It’s been our focus and determination to be the very best home improvement company in Central Pennsylvania. We are indeed here to serve our clients and we are fulfilling a promise the insurance company made to their customer when they purchased that policy: to take care of them in their time of need. Great strides can be made in building trust when this responsibility is taken seriously.
Let’s face it, the marketplace doesn’t need MORE restoration companies. It needs BETTER restoration professionals and work that MATTERS. That’s why we provide results that make a difference, work that means something and work that is a difference maker in the lives of those we serve. We define “work that matters” as a process of quality works or deeds that have deep meaning to those we serve. All of our employees understand that the most important thing to have … is a happy customer. We go out of our way to exceed expectations on every call. We treat clients with respect and empathy. We are here to take care of the people!
The Best Customer Experience
We strive to provide all of our customers with the best customer experience possible! By looking at our “projects” as a customer experience instead of just another job, we are easily able to walk through the emotions of a property loss with our clients and try to anticipate their needs, never getting frustrated when what they want today is different than what made them happy the day before. We know that our customers suffering from water damage, fire damage or mold contamination are going through a stressful, emotional time so our highly trained, and friendly team is here to support them throughout the whole process, addressing questions, concerns and educating them on the next steps.
The Importance of Customer Feedback
At Xtreme Home Improvement, it’s important to us that we serve our customers well from the time our team arrives to stop the damage to our phone calls, progress reports and every step of the restoration process. We are only as good as our last job and we rely on our customer’s reviews, feedback, and insight to grow and continue to provide the best possible experience. After all, our customers are what make us such a successful restoration and remodeling company! Please take a look at our latest reviews from happy customers.