When your home or business sustains damage, whether it’s from a storm, a fire, or mold, you undoubtedly have many thoughts and questions running through your head. The team at Xtreme Home Improvement wants to be there for you in every way possible, from providing the restoration and reconstruction services you need to give you the peace of mind you deserve by answering any questions you may have. We have seen a lot and talked to many home and business owners. We understand how they feel and what they are going through. Read on to learn the answers to some common questions we’re asked about property damage restoration.
You Have Questions, We Have the Answers
How Soon Can You Get Here?
Generally, we can arrive within an hour to start with an assessment. Our service professionals know that delayed repairs can escalate costs and increase damages. When you reach out to Xtreme Home Improvement, there’s no guesswork – you’ll know exactly what to expect. We evaluate your needs, ask the right questions, expedite the response, and arrive on time, as scheduled.
Do I have to use the restoration company my insurance refers?
This is one of the most common restoration FAQs we hear. The answer is no! It is your choice which restoration company you use. Even if it is implied by your insurance adjuster, you get final say which company you want to restore your property to pre-damage state.
What is board up service?
After a fire or a storm, your property is left exposed and vulnerable to theft and additional damage. We board up windows and doors and secure any openings to protect your house, and contents from theft and looting. We provide 24/7 board-up services to protect your property after a loss and throughout the restoration process.
Do I need to find a reconstruction company after the initial restoration is done?
Not at all. Our customers don’t need to worry about multiple contractors and vendors. Xtreme Home Improvement provides full service to you including the replacement or repair of any structural items that have been damaged.
What do you mean by “pre-loss condition”?
Pre-loss condition means the state your property was in prior to the damage it suffered. This is the condition your property will be restored to once the restoration process is complete. Furthermore, any damage that already existed before the latest loss is not covered by this reconstruction. However, companies can make additional repairs, but it’s considered non-insured work.
What is a by-law upgrade?
A by-law upgrade is an upgrade that has to be made in order for your property to meet legal building codes. Such an upgrade has to be made when your property’s pre-loss condition doesn’t meet legal building codes. This might be recognized by your insurance company, but you should check with your insurance adjuster.
Can I have renovation work done during the reconstruction of my home?
Yes! We are happy to remodel your home after it’s been damaged by water, fire, or something else. However, while home restoration may be covered under your insurance, home renovations might not be. We will work with you and your insurance company to determine how much you’ll need to pay out-of-pocket.
What does “non-insured work” mean?
Non-insured work includes any repairs and other work that isn’t covered in your latest loss. This work is in addition to the work that must be done to restore your property to its pre-loss condition, meaning it also costs extra.
Does Xtreme Home Improvement Guarantee its work?
Our company is built on a foundation of qualified and certified technicians who strive to create a positive customer experience with every opportunity. We value our reputation immensely, which is why we guarantee your satisfaction and provide a one year warranty of workmanship. We do the job right, and we are always honest and ethical with our customers.
Evaluate Your Options
If you have a question related to property damage, disaster recovery, and restoration, Xtreme Home Improvement has the answers. Have you suffered a loss to your property from fire, water or other disaster? Contact us directly to schedule a consultation. Ideally this consultation takes place at the property so we can walk the site together and see the damage first hand. We’ll review the damage and address any concerns you may have. Don’t hesitate to reach out to our team. We’re always available to talk.